VIDORA Equipment Rental Terms and Conditions

Article 6.477 — Definition of a Lease Agreement

This Article establishes the general legal concept of a lease: the lessor transfers property to the lessee for temporary possession and use in return for payment of rent.

Article 6.483 — Condition and Delivery of the Rented Property

This Article requires the lessor to provide the rented property in a condition that complies with the agreement and is suitable for its intended use.

Article 6.487 — Rental Payments

This Article regulates the Customer's obligation to pay rent within the agreed time and in accordance with the agreed terms.

Article 6.489 — Proper Use of the Rented Property

This Article requires the Customer to use rented property in accordance with the agreement and its intended purpose.

Article 6.493 — Maintenance of the Rented Property

This Article regulates the Customer's responsibility to maintain the rented property properly during the rental period, subject to the agreement and applicable law.

Article 6.499 — Return of the Rented Property

This Article requires the Customer to return the rented property upon expiry or termination of the rental in the condition in which it was received, allowing for normal wear and tear or any condition expressly agreed between the parties.

Article 6.500 — Liability for Deterioration of the Rented Property

This Article regulates the Customer's liability where the condition of the rented property has deteriorated during the rental period, except where the Customer proves that the deterioration occurred through no fault of their own.

Article 6.249 — Damages and Losses

This Article defines recoverable damages, which may include direct losses, reasonable expenses incurred as a result of the damage and, where legally applicable and sufficiently proven, lost income.

Article 6.256 — Contractual Civil Liability

This Article establishes the general obligation of a party that fails to perform or improperly performs a contractual obligation to compensate the other party for the resulting losses, subject to the applicable legal requirements.

1. Rental Equipment

VIDORA provides professional cleaning equipment to the Customer for temporary possession and use in return for the applicable rental fee.

Each item of Equipment is provided in working order, with the agreed accessories and ready for use, except for any existing defects or signs of use recorded at the time of handover.

The specific Equipment, rental period, price, accessories and condition will be stated in the individual rental agreement, order confirmation or handover document.

2. Customer Eligibility

To rent Equipment from VIDORA, the Customer must:

• be at least 18 years old;
• present a valid identity document when requested;
• provide accurate and up-to-date contact information;
• have the legal capacity to enter into a rental agreement;
• use the Equipment personally or ensure that it is used only by persons under the Customer's direct supervision and responsibility.

VIDORA may refuse to conclude a rental agreement before the Equipment has been handed over where there are reasonable grounds to believe that the Customer cannot be properly identified, has provided inaccurate information, may use the Equipment unlawfully or unsafely, or may otherwise fail to comply with these Terms and Conditions.

3. Handover of the Equipment

Before the Equipment is handed over, both parties shall inspect and verify:

• the model and identification of the Equipment;
• its general external condition;
• its operational functionality;
• completeness of all accessories and supplied components;
• any existing signs of wear, scratches or other visible defects.

The condition of the Equipment may be documented in a Handover Report, photographs, video recordings or other appropriate means of documentation.

By accepting the Equipment, the Customer confirms that:

• the Equipment has been inspected;
• it is in proper working condition, except for any defects expressly recorded before handover;
• all supplied accessories and components have been received.

Responsibility for the Equipment transfers to the Customer upon physical handover and remains with the Customer until the Equipment has been returned to and accepted by VIDORA.

4. Proper Use of the Equipment

The Customer shall use the Equipment solely for its intended purpose and strictly in accordance with:

• the manufacturer's operating instructions;
• safety recommendations;
• instructions provided by VIDORA.

The Customer shall exercise reasonable care to prevent damage, misuse or unnecessary deterioration of the Equipment.

The Equipment shall not be operated by persons who are unable to do so safely or responsibly.

The Customer remains fully responsible for any person permitted by the Customer to use the Equipment during the rental period.

5. Prohibited Use

Unless expressly authorised in writing by VIDORA, the Customer shall not:

• dismantle or modify the Equipment;
• perform repairs or maintenance other than routine cleaning described in the operating instructions;
• remove, cover or alter serial numbers, identification labels or safety markings;
• use the Equipment for unlawful purposes;
• use the Equipment outside its intended application;
• continue operating the Equipment after detecting any malfunction;
• lend, sublease or otherwise transfer possession of the Equipment to any third party;
• intentionally overload, misuse or expose the Equipment to conditions likely to cause damage.

Failure to comply with these requirements may result in contractual liability and an obligation to compensate VIDORA for any resulting losses.

6. Safe Operation Requirements

During the rental period, the Customer shall:

• operate the Equipment carefully and responsibly;
• comply with all safety instructions;
• use only suitable cleaning agents, accessories and consumables;
• immediately discontinue use if abnormal operation, leakage, overheating or any malfunction is detected;
• promptly notify VIDORA of any malfunction, accident or damage involving the Equipment;
• take all reasonable measures to protect the Equipment against theft, fire, flooding, frost and other foreseeable risks.

The Customer shall not continue operating Equipment that appears unsafe or defective.

7. Equipment-Specific Requirements

Kärcher Puzzi 8/1

The Customer shall use only cleaning agents suitable for extraction cleaning machines.

Only recommended or compatible detergents may be used.

The dirty-water tank shall be emptied before returning the Equipment.

The Customer shall avoid overfilling the recovery tank and shall use a suitable defoaming agent whenever necessary.

Kärcher SC 4 Deluxe

Only clean water shall be used unless otherwise permitted by the manufacturer.

No chemicals, detergents or solvents may be introduced into the boiler or water tank unless specifically approved.

The safety cap shall never be opened while the boiler remains pressurised or hot.

The Customer shall avoid directing steam towards people, animals, electrical equipment or heat-sensitive materials.

Kärcher RCV 4 Window Cleaning Robot

Before operation, the Customer shall verify that the glass surface is suitable for robotic cleaning.

The supplied safety rope shall always be attached during operation.

The Equipment shall not be used on cracked, damaged, unstable or otherwise unsuitable glass surfaces.

The Customer shall supervise the Equipment during operation and ensure that no persons or property are endangered in the event of accidental detachment.

Kärcher WV 6 Plus

The Equipment shall be used only on appropriate smooth surfaces such as windows, mirrors, shower screens and similar glass surfaces.

The dirty-water container shall be emptied regularly during use.

The charging equipment shall be protected from water and moisture.

8. Responsibility for the Equipment

From the moment the Equipment is handed over until it is returned and accepted by VIDORA, the Customer shall exercise reasonable care to preserve the Equipment in good condition.

The Customer may be held liable for damage resulting from:

• negligent operation;
• failure to follow operating instructions;
• improper transportation or storage;
• use of incompatible cleaning chemicals;
• impact, dropping or crushing;
• unauthorised repair or modification;
• continued operation after a malfunction has become apparent;
• use by unauthorised persons.

The Customer shall not be liable for normal wear and tear resulting from proper use of the Equipment.

Neither shall the Customer be liable for defects that already existed before handover, provided such defects were recorded or could not reasonably have been discovered during inspection.

9. Damage and Compensation

Where damage to the Equipment is caused by circumstances for which the Customer is legally responsible, VIDORA may seek compensation for documented and reasonable losses, including:

• diagnostic costs;
• repair costs;
• replacement parts;
• labour;
• transportation associated with repair;
• replacement of missing accessories;
• replacement of the Equipment where repair is technically impossible or economically unreasonable.

Compensation shall be determined in accordance with the applicable provisions of the Civil Code of the Republic of Lithuania.

The Customer shall not be charged for ordinary wear and tear or for damage not attributable to the Customer.

10. No Security Deposit

VIDORA generally does not require a security deposit for standard rentals.

The absence of a security deposit does not release the Customer from any contractual or legal obligations arising under the Rental Agreement or applicable law.

The Customer remains responsible for any proven unpaid rental fees, damage, loss, missing accessories or other losses for which the Customer is legally liable.

11. Rental Fees and Payment

The rental fee shall be determined in accordance with:

• the current price list published on the VIDORA website;
• the confirmed booking;
• the individual Rental Agreement;
• any additional services selected by the Customer.

Unless otherwise agreed, payment shall be made before or at the time the Equipment is handed over.

Additional charges may apply for:

• delivery and collection services;
• extension of the rental period;
• cleaning products and consumables;
• additional accessories requested by the Customer;
• services agreed separately before or during the rental period.

VIDORA shall always inform the Customer of the applicable rental price before the Rental Agreement is concluded.

12. Return of the Equipment

The Customer shall return the Equipment:

• on the agreed date and time;
• to the agreed location;
• together with all supplied accessories, chargers, cables, hoses and attachments;
• in a condition corresponding to normal wear resulting from proper use;
• with all water tanks emptied where applicable.

The Equipment shall be deemed returned only after it has been physically received and inspected by an authorised representative of VIDORA.

VIDORA reserves the right to perform a more detailed technical inspection where internal damage cannot reasonably be identified during the initial visual inspection.

13. Late Return

If the Customer is unable to return the Equipment by the agreed return date and time, the Customer shall notify VIDORA as soon as reasonably possible.

Unless an extension has been expressly approved by VIDORA, the rental shall continue to accrue according to the applicable rental rates until the Equipment has been returned.

Where a late return causes VIDORA to incur additional proven losses, including the inability to fulfil another confirmed booking, VIDORA may seek compensation to the extent permitted by applicable law.

Nothing in this section limits any mandatory consumer rights under Lithuanian law.

14. Loss or Theft of Equipment

In the event of loss, theft or destruction of the Equipment, the Customer shall:

• immediately notify VIDORA;
• take all reasonable measures to minimise further loss;
• report suspected theft or criminal activity to the competent police authority without undue delay;
• provide VIDORA with the relevant report number or available documentation;
• cooperate fully in establishing the circumstances of the incident.

The submission of a police report shall not automatically exempt the Customer from civil liability.

Any liability shall be assessed individually in accordance with the Rental Agreement, the circumstances of the incident and the applicable laws of the Republic of Lithuania.

15. Equipment Malfunction

If the Equipment develops a malfunction through no fault of the Customer, the Customer shall immediately discontinue use and notify VIDORA.

Depending on the circumstances, VIDORA may:

• provide technical assistance;
• replace the Equipment with equivalent equipment, subject to availability;
• extend the rental period;
• partially refund the rental fee;
• offer another appropriate solution.

The Customer shall not attempt to repair the Equipment independently unless expressly authorised by VIDORA.

16. Cancellation Policy

The applicable cancellation conditions shall be presented to the Customer before the booking is confirmed.

Where a Customer cancels a booking, fails to collect the Equipment or is unavailable for an agreed delivery, VIDORA may charge only those reasonable costs permitted under applicable law, taking into account:

• preparation already completed;
• delivery expenses already incurred;
• reserved rental period;
• other documented and reasonable costs directly resulting from the cancellation.

Where the Rental Agreement is concluded online or by other distance means, the Customer's statutory rights under Lithuanian and European consumer protection legislation shall remain unaffected.

17. Personal Data Protection

VIDORA processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the applicable legislation of the Republic of Lithuania and the VIDORA Privacy Policy.

Personal data may be processed for purposes including:

• identity verification;
• processing rental orders;
• performing the Rental Agreement;
• customer communication;
• accounting and legal compliance;
• fraud prevention;
• protection and recovery of rented Equipment.

VIDORA shall process only the personal data necessary for these purposes and shall implement appropriate technical and organisational measures to protect such data.

Further information regarding the processing of personal data is available in the VIDORA Privacy Policy.

18. Limitation of Liability

VIDORA shall be liable only to the extent required by applicable law.

VIDORA shall not be liable for any loss resulting from:

• improper operation of the Equipment;
• failure to follow instructions;
• use of unsuitable cleaning agents;
• use of the Equipment on unsuitable surfaces or materials;
• incorrect information provided by the Customer;
• events beyond VIDORA's reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.

19. Force Majeure

Neither party shall be liable for failure or delay in performing its obligations where such failure results from circumstances beyond that party's reasonable control, including but not limited to:

• natural disasters;
• fire;
• flooding;
• war;
• civil unrest;
• government restrictions;
• widespread power failures;
• other recognised force majeure events.

The affected party shall notify the other party as soon as reasonably possible.

Force majeure shall not automatically release the Customer from the obligation to safeguard or return Equipment already in the Customer's possession where such performance remains reasonably possible.

20. Complaints

Customers wishing to submit a complaint may contact VIDORA using the contact details published on the Website.

Where possible, the complaint should include:

• Customer's name;
• contact information;
• booking or rental reference;
• description of the issue;
• supporting photographs or documents.

VIDORA shall review complaints fairly and respond within the time period required by applicable law.

Consumers may also exercise any statutory rights available under Lithuanian consumer protection legislation.

21. Governing Law and Dispute Resolution

These Terms and every Rental Agreement concluded under them shall be governed by the laws of the Republic of Lithuania.

The parties shall first attempt to resolve any dispute amicably through negotiation.

Where no agreement can be reached, disputes shall be resolved by the competent courts or other dispute resolution bodies of the Republic of Lithuania in accordance with applicable legislation.

Nothing in these Terms limits any mandatory rights granted to consumers under Lithuanian or European Union law.

22. Amendments to these Terms

VIDORA reserves the right to amend these Terms from time to time in order to reflect:

• changes in applicable legislation;
• operational requirements;
• improvements to its services;
• changes to the rental process.

The version published on the VIDORA Website at the time the Rental Agreement is concluded shall apply to that rental.

23. Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid provision shall, where possible, be interpreted or replaced in a manner that most closely reflects its original purpose while complying with applicable law.

24. Language

These Terms may be published in several languages for the convenience of Customers.

In the event of any discrepancy between language versions, the Lithuanian version shall prevail, unless mandatory law provides otherwise.

25. Contact Information

VIDORA

Email: info@vidoraservice.lt

Telephone: +370 648 977 16

Website: https://www.vidoraservice.lt

Address: Vilnius, Smolensko g. 10

Customer Acknowledgement

By placing an order, signing a Rental Agreement or accepting the Equipment, the Customer confirms that they:

• have read these Rental Terms and Conditions;
• understand their contents;
• agree to comply with them;
• will use the Equipment safely and responsibly;
• accept responsibility for the Equipment throughout the rental period in accordance with the Rental Agreement and applicable law.