Privacy Policy

1. Data Controller

The controller of your personal data is:

VIDORA Operator: Daniil Sushko Business form: Individual activity under certificate Individual activity certificate No.: 1311991 Address: Smolensko g. 10, Vilnius, Lithuania Email: info@vidoraservice.lt Website: vidoraservice.lt

For any questions regarding your personal data, please contact us by email.

2. Personal Data We Collect

Depending on how you use our website and services, we may collect:

• Name and surname
• Email address
• Telephone number
• Billing information
• Delivery, service or rental address
• Information related to equipment rental
• Information related to cleaning service bookings
• Order and rental history
• Payment and transaction information
• Communications and enquiries sent to us
• Website usage and analytics information
• Technical information such as browser type, device type and approximate location

3. How We Use Your Personal Data

We process personal data for the following purposes:

• To process and manage equipment rental orders
• To provide professional cleaning services
• To arrange delivery and collection of rented equipment
• To communicate with customers regarding orders, bookings and enquiries
• To process payments
• To issue invoices and maintain accounting records
• To prevent fraud and protect our services
• To comply with legal and tax obligations
• To improve our website, services and customer experience
• To analyse website usage where you have provided the required consent

4. Legal Basis for Processing

We process personal data on one or more of the following legal bases:

Contract performance — when processing is necessary to provide equipment rental, cleaning, delivery or other services requested by you.

Legal obligation — when we are required to retain or process information for accounting, tax or other legal purposes.

Legitimate interests — when necessary for the operation, security and improvement of our business, provided that these interests do not override your rights and freedoms.

Consent — where your consent is required, including for optional analytics or marketing technologies.

5. Payments and Stripe

Online payments may be processed securely through Stripe.

When you make an online payment, the payment information required to complete the transaction is provided to Stripe for payment processing, fraud prevention, security and compliance purposes.

VIDORA does not store your full payment card details.

Stripe processes personal data in accordance with its own privacy practices and applicable data protection requirements.

6. Google Analytics

We may use Google Analytics to understand how visitors use our website and to improve our services.

Google Analytics may process information such as website interactions, session information, browser and device information, approximate geographical information and cookie or similar identifiers.

Where required by applicable law, analytics technologies are activated only after you provide your consent through our cookie settings.

You can withdraw or change your consent at any time through the cookie settings available on our website.

7. Cookies

Our website may use cookies and similar technologies.

Essential cookies are used where necessary for the website to function correctly, including security, language preferences and other essential functionality.

Optional cookies, including analytics cookies, are used only where permitted and, where required, after you provide your consent.

You can accept, reject or manage optional cookies through the cookie consent settings on our website.

For more information, please see our Cookie Policy.

8. Sharing of Personal Data

We may share personal data with trusted service providers where necessary to operate our business and provide our services.

These may include:

• Payment service providers, including Stripe
• Website hosting and technical service providers
• Analytics providers, including Google Analytics
• Accounting and financial service providers
• Delivery or logistics providers where required to fulfil an order
• Government authorities where disclosure is required by law

9. International Data Transfers

Some of our service providers may process personal data outside Lithuania or the European Economic Area.

Where personal data is transferred outside the European Economic Area, we rely on appropriate safeguards required by applicable data protection law, where such safeguards are necessary.

10. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Order, payment, invoice and accounting information may be retained for the period required under Lithuanian accounting, tax and other applicable legal requirements.

Other personal data is retained only for as long as reasonably necessary to provide our services, resolve disputes, protect our legal interests or comply with legal obligations.

When personal data is no longer required, it is deleted or anonymised where appropriate.

11. Your Rights

Under the GDPR, you may have the right to:

• Access your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Withdraw your consent at any time where processing is based on consent
• Request data portability where applicable
• Lodge a complaint with the competent data protection authority

To exercise your rights, please contact:

info@vidoraservice.lt

12. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can guarantee absolute security.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services.

Third-party services have their own privacy policies and data processing practices. VIDORA is not responsible for the privacy practices of independent third-party websites.

14. Children

Our services are not intended for children.

We do not knowingly collect personal data from children through our equipment rental or cleaning services.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies or legal requirements.

The latest version will always be available on this website. The date of the latest update is shown at the top of this page.

16. Contact

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us:

VIDORA Operator: Daniil Sushko Address: Smolensko g. 10, Vilnius, Lithuania Email: info@vidoraservice.lt Website: vidoraservice.lt